Terms & Conditions

Terms and Conditions and Privacy Policy

Straight-line Customer-Initiated Text Messaging Terms

Straight-line Customer-Initiated Text Messaging Terms

Effective Date: August 25th, 2026

These Customer-Initiated Text Messaging Terms (“SMS Terms”) apply to text-message communications between you and Straight-line (“Straight-line,” “we,” “us,” or “our”).

1. Customer-Initiated Texting

Straight-line provides text messaging as a convenient way for customers to communicate with us.

You initiate the text-message conversation with Straight-line. When you send a text message to Straight-line, we may respond to your message using text messaging in order to address your question, request, appointment, service matter, or other communication you initiated.

Straight-line does not use this customer-initiated texting service to send unsolicited marketing or promotional text messages.

2. Nature of Messages

Messages sent by Straight-line through this channel are intended to respond to your communication or request.

Depending on your interaction with us, responses may include:

Answers to questions;
Customer service communications;
Information about services you have requested;
Appointment or scheduling information;
Estimates, quotes, or other information you requested;
Follow-up regarding an existing customer inquiry; or
Other information reasonably related to your communication with Straight-line.

3. No Marketing Texts

Straight-line does not use this customer-initiated text messaging channel to send unsolicited advertisements, promotions, or marketing messages.

If Straight-line introduces a separate program that sends promotional or marketing text messages, that program will require the appropriate consent and will be governed by its own applicable terms and disclosures.

4. Message and Data Rates

Message and data rates may apply.

Your wireless carrier may charge you for text messages or data according to the terms of your mobile plan. Straight-line is not responsible for carrier charges, network availability, delays, or other carrier-related issues.

5. Opting Out

Because you control when you initiate a text conversation with Straight-line, you may simply stop sending messages to us at any time.

You may also reply STOP if you no longer wish to receive text responses from Straight-line. We will honor reasonable requests to discontinue text communications.

If you have an active customer-service matter, opting out of text communications may require us to use another available method of communication.

6. Help

For assistance, you may reply HELP or contact Straight-line using the information below:

Straight-line
1301 Grasslands Blvd, Suite 100 , Lakeland FL 33803

863.904.4776
payroll@straightlinellc.com

www.straightlinellc.com

7. Privacy

Your use of text messaging with Straight-line is subject to our Privacy Policy.

Straight-line does not sell your mobile telephone number or information about your text-message communications for third-party marketing purposes.

We may use third-party service providers to facilitate text messaging, customer communications, technology, hosting, or related business services.

8. No Guarantee of Delivery

Text messages are transmitted through wireless networks and third-party telecommunications providers. Straight-line cannot guarantee that every message will be delivered immediately, or at all.

9. Changes to These Terms

Straight-line may update these SMS Terms from time to time. The most current version will be made available through our website.

10. Contact

Questions regarding these SMS Terms may be directed to:

Straight-line
1301 Grasslands Blvd, Suite 100 , Lakeland FL 33803

863.904.4776
payroll@straightlinellc.com

www.straightlinellc.com

Last Updated: August 25th, 2026

stephen brown

Great payroll company to work with. Very friendly and great employees

David Kaplan

Best PEO hands down that I have ever worked with...and I've been using PEO's for 20 years. Competent, kind, and knowledgeable. If you need PEO services/payroll call these folks!

Tracy Carlisle

I have been doing business with Cory and Nick for many years now. I use them for my personal taxes and for my business needs. They are both great to work with, both are very knowledgable in their areas of expertise from payroll to insurance, taxes and everything in between you may need to meet your business needs. They do what they say they will in a timely manner and always with a smile! I highly recommend Straight-Line for all your business needs!

Backroad Traveler

Straight-Line has made running my business so much easier. Payroll is one area of my business that I have always struggled with. The team at Straight-Line provides me with a very affordable way to increase my productivity and reduce my stress while knowing that all of the rules and regulations have been followed.

matt henderson

We Switched to Straight Line for all of our payroll needs less than a year ago and we are so glad we did. The customer service is awesome and anytime we need something they are on it and always happy to help! Thank you, Straight Line, for taking such great care of us!

Jordan Nagle

Great place love everyone there they know there stuff. Hands down the best payroll company I have ever worked with.

Colin Wells

These guys are simply amazing, Nick has been a pleasure to work with, very knowledgeable. I send them documents and things just get taken care of, they go well above and beyond simply handling our payroll! Don’t be just another account get local customized payroll and HR support!

Ashley Darrow

We have used Straight-Line for our small business insurance, tax accounting and payroll needs for over 6 years now. We have always been satisfied with the level of service we’ve received from everyone at Straight-Line. We love doing business with Nick, Corey and all their hardworking staff. Thank you for treating us like family! Joshua & Ashley Darrow D.O.C. Electric Inc.